• You can cancel your order free of charge any time before it is dispatched — message us on WhatsApp/call +91 92263 72241 or email tuljaaaitech@gmail.com with your order ID as soon as possible.
• Since orders are handmade and packed within 2–3 business days, cancellation requests made after dispatch cannot be accepted; in that case, please follow the return process below once the order is delivered.
• If we are unable to fulfil your order (e.g. out of stock, undeliverable pin code, pricing error), we will cancel it and issue a full refund.

Because our Hair Oil, Shampoo and Mehandi Powder are handmade, homemade cosmetic products meant for personal use, we cannot accept returns of opened or used products for hygiene and safety reasons — this is standard practice for personal-care items. We're happy to help if something is genuinely wrong with what you received; see below.

You're covered if your order arrives:

• Damaged or leaking in transit
• Different from what you ordered
• Missing an item from your order

Please report this to us within 48 hours of delivery via WhatsApp or email, along with clear photos (and an unboxing video if possible) of the product and packaging. Once verified, we will offer a free replacement or a full refund, at your choice.

• Approved refunds are issued to the original payment method used at checkout (UPI/card/net banking) — we do not offer cash refunds.
• Refunds are processed within 2–3 business days of approval, and typically reflect in your account within 7–10 business days, depending on your bank or payment provider.
• If a payment is deducted from your account but the order does not show as confirmed, please wait 5–7 business days for an automatic reversal from the payment gateway, or contact us with the payment reference so we can look into it.

• Change of mind after the product has been opened or used.
• Minor natural variation in colour, texture or fragrance between handmade batches — this is not a defect.
• Delay or non-delivery caused by an incorrect/incomplete address provided by you, or events outside our control (courier delays, natural events, etc.).

For any cancellation, replacement or refund request:

• Mahi Homemade Herbal, Himmatnagar, Gujarat 383120, India
• +91 92263 72241
• tuljaaaitech@gmail.com