This Privacy Policy explains how Mahi Homemade Herbal ("we", "us", "our") collects, uses, shares and protects your personal information when you visit mahiiherbal.com or place an order with us. By using the Website, you consent to the practices described here.

• Contact & order details you provide at checkout — name, phone number, email address, and delivery address.
• Order history — products purchased, order value, payment status and delivery status.
• Communication you send us via the Contact form, WhatsApp, email or phone, including messages to our AI chat assistant on the Website.
• Technical data such as IP address, browser/device type and pages visited, collected automatically to keep the Website secure and working correctly.

We do not collect or store your card number, UPI PIN, or net-banking credentials. Online payments are processed directly by our payment gateway partner on their secure, PCI-DSS compliant systems — we only receive confirmation of whether a payment succeeded.

• To process, pack, ship and deliver your order.
• To send order and delivery updates via WhatsApp, SMS, or email.
• To respond to questions sent through the Contact page, WhatsApp or our chat assistant.
• To improve our products, Website content and customer experience.
• To detect and prevent fraud or misuse of the Website.

The Website uses essential cookies/local storage to remember items in your cart and keep the site functioning smoothly. We may also use standard analytics tools to understand overall visitor traffic; this data is aggregated and not used to personally identify you.

We share your information only where necessary to fulfil your order or run the Website:

• Courier / logistics partners — to deliver your order to the address you provide.
• Payment gateway partner — to securely process your online payment.
• WhatsApp — to send order confirmations and delivery updates to the number you provide.

We do not sell, rent or trade your personal information to third parties for their marketing purposes. We may disclose information if required by law or a valid request from a government/regulatory authority.

We take reasonable technical and organisational measures — including HTTPS/SSL encryption on the Website — to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You may ask us to review, correct, or delete the personal information we hold about you by writing to us using the contact details below. We will respond within a reasonable time, subject to any records we are legally required to keep (e.g. for tax/order records).

The Website is not directed at children. We do not knowingly collect personal information from anyone under 18 without the involvement of a parent or guardian.

The Website may link to third-party sites (such as our Instagram page). We are not responsible for the privacy practices of those external sites — please review their own policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

For any privacy-related question or request, reach out to:

• Mahi Homemade Herbal, Himmatnagar, Gujarat 383120, India
• +91 92263 72241
• tuljaaaitech@gmail.com